About Our Company

Rent Guarantee Specialist managing properties for Landlords London & Essex

We pride ourselves on our diverse client base, from single-property landlords through to those whose portfolio includes hundreds of homes. Each one receives the same care and attention through a dedicated LHL account manager, as well as access to our extensive range of property services and experts.

 

Our track record gives our clients peace-of-mind: they know their properties are in safe hands and their rents guaranteed, allowing them the time to focus on other priorities while enjoying the maximum return on their investments.

Membership of professional bodies

  • ARLA: our senior consultants belong to the Association of Residential Letting Agents, which requires them to understand complex housing legislation, keep professional indemnity insurance, and comply with professional standards and industry best practice.
  • Ombudsman Services – Property: our complaints procedures help to rectify any issues that arise with our clients. On the rare occasion that it is not possible, the Property Ombudsman can serve as an independent arbitrator. It is fair, fast, and much cheaper than resorting to the courts.
  • PRS: as required by law, our senior team are all members of the Property Redress Scheme. Among other things, it means consumers with a complaint can use this government-authorised scheme to resolve it. If required, the issue can be elevated to the industry Ombudsman whose decision LHL will abide by. Our Quality Service Pledge

Whether you are a large or small landlord, if you are looking for a new agent to manage your property, these three questions are likely to form in your mind: can I trust them, and will they save me time and money? Trust is earned. At Live Here London, we are confident we can make a positive difference to you.

We commit to that with our seven - point Quality Service Pledge to clients

Tailored

we create the right service deal to suit your individual requirements

Honest

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Honest

we won’t hide problems and if it’s our fault, we promise not only to tell you, but to put things right

Transparent

we keep detailed records of how we manage your property and tenants, and will provide you with regular reports, receipts, and financial statements

Dependable

if we say we are going to do something, you can rely on our word

Expert

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Expert

our company structure avoids a ‘jack-of-all-trades’ mentality: we are qualified and experienced professionals who operate as a team, collectively offering a wealth of expertise

Approachable

you can contact us at any time with questions or concerns, and we will do our best to support and guide you, giving clear, unambiguous advice when needed to inform your decisions

Reasonable

our fees are highly competitive and we never over-charge on expenses. We seek the best deals for clients and obtain approval before incurring any significant expense on your behalf

Live Here London LTD is a company registered in England and Wales. Companies House Registration Number 14807388. The founders are still very much hands on and involved in the day to day running of the business ensuring standards are kept to the highest level as the quality of our business stops and starts with them. Our goal is not confined to simply selling or letting a property. We want our clients to shout about how professionally they were treated from end-to-end, whether that be a buyer, seller, tenant, landlord or those just seeking advice relating to property.

The directors have over 20 years’ experience in property management and private sector leasing, we have a proven track record in providing a quality orientated service to our clients, helping landlords, tenants, and local authorities with all aspects of residential property services.